Privacy Policy

Cookie Usage & Your Choices

Essential Cookies

These cookies are necessary for our website to function properly and provide security features. They cannot be disabled as they are essential for:

• Maintaining your login session and security preferences
• Remembering your cookie consent choices
• Protecting against cross-site request forgery attacks
• Ensuring proper website functionality across pages

Analytics Cookies

With your consent, we use analytics cookies to understand how visitors use our fraud detection platform. This helps us improve our services by learning:

• Which fraud prevention features are most valuable to carriers
• How to improve our user interface and navigation
• What content helps users understand our services best
• Technical performance issues that affect user experience

Data Retention: Analytics data is anonymized and retained for 26 months to help us identify trends and improve our fraud detection capabilities.

Managing Your Cookie Preferences

You can change your cookie preferences at any time by:

• Clicking the cookie settings link in our footer
• Using your browser's cookie management settings
• Clearing your browser data to reset all preferences

Information We Collect

Information You Provide

• Contact Information: Name, email address, phone number when you request information or demos
• Business Information: Company name, role, and business needs for service customization
• Communication: Messages and inquiries sent through our contact forms

Information Collected Automatically

• Website Usage: Pages viewed, time spent, and navigation patterns (with consent)
• Technical Information: IP address, browser type, device information, and referral sources
• Performance Data: Website loading times and technical errors for improvement purposes

How We Use Your Information

Service Provision

• Responding to your inquiries and providing requested information
• Scheduling and conducting product demonstrations
• Customizing our services to your business needs
• Providing customer support and technical assistance

Platform Improvement

• Analyzing how our fraud detection platform is used
• Identifying areas for service enhancement
• Developing new features based on user needs
• Ensuring optimal website performance and security

Communication

• Sending relevant information about our fraud prevention services
• Notifying you of important updates or security information
• Following up on service inquiries and demonstrations

Information Sharing

CarrierMonitor does not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

• Service Providers: Trusted third-party providers who help us operate our website and services
• Legal Requirements: When required by law, legal process, or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of business assets

Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Secure hosting infrastructure with regular security updates
• Access controls limiting data access to authorized personnel only
• Regular security audits and vulnerability assessments
• Incident response procedures for potential security events

Data Retention

• Contact Information: Retained for 3 years after last contact or until you request deletion
• Analytics Data: Anonymized and retained for 26 months for service improvement
• Cookie Consent: Stored locally for 13 months, then re-requested per GDPR requirements
• Technical Logs: Kept for 12 months for security and performance monitoring

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (right to be forgotten)
• Portability: Request transfer of your information to another service provider
• Restriction: Request limitation of processing of your personal information
• Objection: Object to processing of your information for marketing purposes
• Withdraw Consent: Withdraw consent for cookies and analytics at any time

Contact Us

For any questions about this privacy policy or to exercise your privacy rights, please contact us:

International Users

CarrierMonitor is based in the United States and primarily serves the North American trucking industry. If you are accessing our services from outside the United States, please note:

• Your information may be transferred to and processed in the United States
• We comply with applicable international data protection laws
• European users have additional rights under GDPR
• We provide the same privacy protections to all users regardless of location

Policy Updates

We may update this privacy policy to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last updated" date at the top of this policy
• Material changes will be highlighted on our website
• Continued use of our website constitutes acceptance of the updated policy
• You can review the current policy at any time on this page